Communication Intermediary Code of Ethics

Communication Intermediaries (CIs) in Canada will adhere to the following Code of Ethics

Professionalism

  • CIs will adhere to a high standard of professionalism during their work as a Communication Intermediary (CI).

  • CIs will only provide CI services within the scope of their professional competence.

  • CIs will work to overcome unforeseen challenges and ensure the most complete and accurate communication possible.

Neutrality

  • CIs will remain neutral and impartial during their work as a CI, and will not act as a witness, mediator, advisor, advocate, or in a similar role while acting as a CI.

  • CIs will not use information gained through the course of their work as a CI for their own personal benefit, or the benefit of any associated individuals.

Confidentiality

  • CIs will uphold all confidentiality requirements required by law or under professional guidelines during their work as a CI.

Respect

  • CIs will interact respectfully with all individuals they encounter during their work as a CI.

  • CIs will respect the scope of practice and required duties of all other professionals they encounter throughout their work as a CI.

This Code of Ethics is supported by the Communication Access to Justice (CAJust) Code of Practice that outline specific practice recommendations for CIs.

Updated October 31, 2021.

Developed from the UK Ministry of Justice's 2020 Registered Intermediary Procedural Guidance and the Communication Disabilities Access Canada (CDAC) Code of Ethics.